1. Introduction
9Flares Technology OÜ ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Company information and job title
- Technical information about your infrastructure needs
- Communication preferences
- Payment and billing information
2.2 Technical Information
We automatically collect certain technical information:
- IP address and browser information
- Device information and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- Providing and improving our services
- Processing orders and managing customer accounts
- Communicating with you about our services
- Technical support and customer service
- Marketing communications (with your consent)
- Compliance with legal obligations
- Fraud prevention and security
4. Legal Basis for Processing
We process your personal data based on:
- Contract Performance: To fulfill our contractual obligations
- Legitimate Interests: To improve our services and business operations
- Consent: For marketing communications and cookies
- Legal Compliance: To comply with applicable laws and regulations
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in our operations
- Business Partners: When necessary to provide our services
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
We do not sell or rent your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security audits and monitoring
- Employee training on data protection
- Incident response procedures
7. Data Retention
We retain your personal data only for as long as necessary:
- Customer data: Duration of the business relationship plus 7 years
- Marketing data: Until you withdraw consent or request deletion
- Technical logs: 12 months for security and troubleshooting
- Legal requirements: As required by applicable laws
8. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Transfer your data to another provider
- Restriction: Limit how we process your data
- Objection: Object to processing for certain purposes
- Withdraw Consent: Revoke consent for marketing communications
9. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website performance and usage
- Provide relevant content and advertisements
- Ensure security and prevent fraud
You can manage cookie preferences through your browser settings or our cookie consent banner.
10. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place through:
- Standard Contractual Clauses
- Adequacy decisions by the European Commission
- Other appropriate safeguards as required by law
11. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying notices on our website
13. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact us:
14. Supervisory Authority
If you have concerns about our data processing practices, you can contact the Estonian Data Protection Inspectorate or your local data protection authority.